PRIVACY POLICY

Introduction

Welcome to Meli&Mélo ("We", "Our", "Us"). We are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.meliandmelo.com (the "Site"). By accessing or using our site, you agree to the terms of this privacy policy. If you do not agree with these terms, please do not access or use our site

What information do we collect?

The term “data” refers to any personal information that may be used to identify you as an individual and that you provide to the processing manager to register on the website and create an account, receive information or proceed with an online order.

Only the data necessary for the successful execution of our e-commerce and retail activity, involving the items and services offered on the website.

We may collect, use, store, and transfer the following kinds of personal data about you:

  • Your details (title, surname, first name, email, telephone number, full address, etc.),
  • Your personal information (date of birth, gender, baby on the way yes/no, date baby due, etc.)
  • Your delivery information (surname/first name, street, postcode, town/city, country, delivery comments, etc.)
  • Information about your children (exclusively: first name, gender and date of birth)
  • Your personal preferences, including your marketing preferences (subscriptions to our newsletters, language, etc.) and cookies (technical information: technical logs, ip address, etc.)
  • Information about the products you have viewed, Bank payment data,your order history, A record of emails exchanged with customer service

The creation of an account on the website requires the creation of a password. This password is encrypted and is known only by you. We are not able to access it. Should you forget your password, a link to set a new password will be sent to your contact email.

How we use your information?

The personal data collected is processed by the in-house staff at Méli&Mélo to provide you with the services you request and in accordance with the defined purposes.
Méli&mélo agrees not to sell your personal data to third parties. Méli&Mélo may need to transfer your personal data to certain service providers and partners that help Méli&Mélo provide and improve its services, such as :
  • logistics and delivery provider (carriers, couriers)
  • technical provider (internet service providers, companies specialising in computer and telematic services)
  • payment provider (banking operators)
  • marketing provider (companies engaging in marketing activities [including social media organisations], companies specialising in market research and data processing, call centre companies, publishing and distribution companies)

In its capacity as controller, Méli&Mélo ensures that all of its service providers and partners, subcontractors or co-processors comply with the general data protection regulation (GDPR) and, in particular, implement all technical and organisational measures possible to ensure the confidentiality and security of your data.

Where these partners are located outside the european union, Méli&Mélo shall take all appropriate measures to ensure the security of such data transfers through one of the following measures: either by obtaining your express and unequivocal consent to share your personal data with these third parties, or by entering into data transfer agreements containing the standard european commission clauses or by imposing the provisions of Article 28 of the General Data Protection Regulation.

 

Data retention

In accordance with the legislation and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes set out above. This period varies depending on the purpose of the processing. At the end of this retention period, your data will be permanently erased or irreversibly anonymised.

Cookie policy

We use various cookies on the website to improve its interactivity and our services. The purposes of which are described below.

Cookies strictly necessary for the site to function.

These cookies are essential to browse our website (such as session IDs); they allow you to use the main features of the website and secure your connection.
They allow you, for example, to directly access the reserved and personal areas of our website, thanks to identifiers or data that you may have previously provided. Without these cookies, you will not be able to use the website normally; we advise you not to delete them.

Functionality cookies

These cookies are not essential to browse our website, but optimise its operation and give you access to specific features.

They also allow you to adapt the layout of our site to your device’s display preferences.These cookies ensure a smooth and customised browsing experience.

Placing cookies on your device is the easiest and fastest way to personalise and enhance your user experience.

Analytical cookies

These cookies allow us to analyse the use and performance of our site, to establish statistics, visit numbers and volume of use of the various elements of our site (content visited, routes), thus allowing us to improve the relevance and ergonomics of our services.

Sharing cookies

Our site contains links to Facebook , YouTube , Instagram, and other similar social networks that allow you to share content from our website with others. When you use these share buttons, a third-party cookie is installed. If you are connected to the social network as you visit our website, the share buttons make it possible to link the content viewed to your user account.

We invite you to consult these social networks’ privacy policies to learn the purposes, especially advertising-related, of the browsing information they collect through these application buttons.

Advertising cookies

These cookies are used to offer advertising that is tailored to your interests, both on our website and on others. They are used to limit the number of times you see an advertisement and help to measure the effectiveness of an advertising campaign.The advertising content displayed on your device can also be made relevant by combining browsing information on our website from your device with the data you have provided.

The refusal of these advertising cookies has no impact on the use of our website. However, refusing them will not stop advertising on our website or on the internet; this will only result in advertisements that do not take into account your interests or your preferences.

These cookies are mostly third-party cookies and depend mainly on advertising agencies.

Minors

The services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this privacy policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Disclaimer

Méli&Mélo is a brand registered with the national institute of industrial property. The entire website is the exclusive property of Méli&Mélo. No reproduction or representation can be done without prior written consent from Méli&Mélo. Despite the careful work done for the creation of this website and its regular updates, occasional errors might occur in certain provided information and/or presented documents. Unfortunately, Méli&Mélo cannot guarantee the accuracy, precision, or completeness of the available information on the website, and therefore, under no circumstances will the editor be held responsible for any errors. If you notice any errors, please bring them to our attention via our contact form, and we will make the appropriate changes.

Méli&Mélo reserves the right to correct the content at any moment, without prior warning.

This website has been declared to the National Commission on Informatics and Liberty (CNIL Receipt 1309937 of July 31st, 2008). Personal data registered on this website is stored and used in compliance with the law of January 6th, 1978, regarding informatics and liberty. The users of this website have the right to access, correct, and delete their own information. Requests can be directed to:

Data controller

For the purpose of the general data protection regulation (GDPR), the data controller is Longwing Partners SASU, located a true Edouard Fetaille, Paris,75017, France.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by  email info@meliandmelo.com.